Terms

Scandlines operates with three basic tariffs, Low Price, Standard and Flex. In addition, we periodically have special offers and tickets on the individual routes.

The prices of the respective ticket prices will be displayed in the online booking when all travel data has been entered. Scandlines' prices vary according to season, travel day, vehicle length and tariff type.

The conditions on this page apply to the routes Puttgarden-Rødby and Rostock-Gedser until 22.12.2026.

Booking:

• Must be booked online from 15 up to 2 days before departure.
• Limited number of tickets per departure.
• Cannot be rebooked.

Validity:

• Valid only on the booked departure.
• Check-in at the port at least 15 minutes before departure.
• Check-in at the port opens 2 hours before departure.

Rebooking /cancellation:

• Rebooking is not possible.
• You have a 24-hour right to cancellation after ticket purchase.

Booking:

• Buy online, using Scandlines’ app or via customer services up to 2 hours before departure, or buy in a staffed lane at the port up to 15 minutes before departure.
• There is a handling fee of 15 EUR for tickets purchased at the port and via customer service.

Validity:

• Valid for the booked departure and all other departures with free capacity on the booked day.
• Check-in at the port up to 15 minutes before departure.

Rebooking /cancellation:

• Booking may be amended for a fee of 30 EUR plus any price difference.
• Bookings can be amended through the customer services no later than 2 hours before the booked departure or directly at the port on the booked day.
• Cancellation and refund is only possible with optional Refund Service which can be added for only 15 EUR when booking the ticket.
• You have a 24-hour right to cancellation after ticket purchase.

Extra Benefits:

• Preferential boarding in our VIP lane.
• 1 coffee, tea or water per person on board.
• Complete travel flexibility and free cancellation until 3 months after the booked departure.

Booking:

• Buy online, using Scandlines’ app or via customer services up to 2 hours before departure, or buy in a staffed lane at the port up to 15 minutes before departure.
• There is a handling fee of 15 EUR for tickets purchased at the port and via customer service.

Validity:

• Guaranteed place on the next departure.
• Valid for all departures from the date of purchase until 3 months after the booked departure.
• Check-in at the port up to 15 minutes before departure.

Rebooking /cancellation:

• Can be rebooked or refunded for free up to 3 months after the originally booked outward journey date.
• Bookings can be amended through the customer services no later than 2 hours before the booked departure or directly at the port on the booked day.
• In case of a more expensive departure, the price difference is due when amending the booking or at check-in at the port.
• You have a 24-hour right to cancellation after ticket purchase.

Booking:

• Purchase online, in Scandlines' app, via customer service up to 2 hours before departure, or at a manned lane at the port up to 15 minutes before departure.
• There is a handling fee of 15 EUR for tickets purchased at the port and through customer service.

Validity:

• Valid for all available departures on the day.
• Valid for one motorcycle/moped including up to 3 people (length max. 2.5 m).
• Check-in at the port at least 15 minutes before departure.

Rebooking /cancellation:

• For motorcyclists, Standard tariff rules for rebooking and cancellation apply.

Booking:

• Purchase online or at the port, or via customer service 2 hours before departure.
• Please note, there is a handling fee of 15 EUR on tickets purchased through customer service.

Validity:

• Valid for a round trip on the same calendar day.
• Valid for all departures on the booked day.

Rebooking /cancellation:

• Pedestrian tickets and bicycle add-ons are non-refundable. Changes can be made by contacting customer service. Please note that there is a handling fee of 15 EUR for changes made through customer service.

Booking:

• Book online, via Scandlines app or at the customer services up to 2 hours before departure. At the port, the 1-day ticket can be purchased up to 15 minutes before departure.
• There is a handling fee of 15 EUR € for tickets purchased at the port and via customer services.

Validity:

• Only valid for the day of issue and for the same vehicle on the outbound and return journey
• Tickets can be used daily from 6 am. Return trip no earlier than 4 hours after arrival of the outward journey for motor vehicles. Does not apply for pedestrian passengers.
• For tax reasons, the 1-day ticket cannot be used by business customers whose main purpose of travel is the transport of goods or persons
• The 1-day ticket is only valid, when out- and homebound trip are done with the same vehicle (same category and license plate).
• During high season and mid season you will receive a cashback voucher at check-in on your return trip, which you can use as payment onboard or get transferred back to your credit card.
• If you use the voucher for payment at one of our cashier on board and the billing amount is less than the value of the voucher, the difference will be paid out in cash (in EUR).

Rebooking /cancellation:

• Rebooking is possible for a fee of 30 EUR € plus any applicable price difference.
• Bookings can be amended through the customer services no later than 2 hours before the booked departure or directly at the port on the booked day.
• Cancellation and refund is only possible with optional Refund Service which can be added for only 15 EUR when booking the ticket.
• Once you have booked your ticket, you have a 24-hour right of withdrawal.

Length surcharge

• The price is valid for cars up to 6 m in length.

Booking:

• Booking: Can only be purchased at the port.
• The return trip is valid for the booked day and all other departures with available capacity up to 30 days after departure.
• The ticket price is calculated based on the booked departure date. If the ticket is booked on an off-peak day, the full price of the ticket is the off-peak price, regardless of the season in which the return trip occurs.
• If the ticket is booked on a mid-season day, the mid-season price applies, regardless of the season in which the return trip is made.
• If the ticket is booked on a peak season day, the peak season price applies, regardless of the season in which the return trip is made.
• If the return trip is booked for a specific departure via CSC, our standard conditions apply.
• For vehicles over 6 m, a length surcharge is calculated according to applicable regulations.

With our Refund Service, you can quickly and easily cancel your ferry ticket and get the ticket price refunded if your travel plans should unexpectedly change.

• Cancel your ticket and get the price refunded
• Buy online, using Scandlines’ app or via customer service in connection with your ticket purchase

Prices

• Refund service costs 15 EUR

Validity

• Refund Service is valid up to 3 months after the originally booked departure date. After this, it is no longer possible to receive a refund

How to

• Cancel unused tickets via “My booking” on Scandlines’ website
• Cancel a partially used return ticket by contacting Scandlines’ customer service in writing at buchung@scandlines.com and requesting a refund. Please state your reservation number and any unused vouchers
• You will receive the refunded amount, which will be refunded to the payment card or account used to make the original payment. It is not possible to receive a cash refund for tickets at the check-in or at customer service

Terms and conditions

• Unused or partially used tickets, as well as pre-ordered meals on board, can be cancelled and refunded. If an unused ticket is cancelled, the full price of the ticket will be refunded
• If you wish to cancel a partially used ticket, any residual value of the original ticket price will be refunded. In the case of combined tickets for the routes between Germany and Sweden, only completely unused combined crossings can be reimbursed. However, it is not possible to get a refund of the residual value of a partially used 1-day ticket, campaign ticket or return ticket. Surcharges/fees are non-refundable
• If you cancel tickets without Refund Service, it is not possible to get a refund for unused tickets

• All prices are in Euro.
• When you buy a ticket in Denmark or Germany, each country's price list and currency apply. All prices include VAT, charges, tax, etc.
• The shown prices apply to a car up to 6 meters incl. up to 9 people, unless otherwise specified.
• For vehicles over 6 meters, the length surcharge is automatically calculated when you book your ticket and costs 30 EUR per. running two meters.

The EU Emissions Trading System (EU ETS) was implemented in 2005 to promote the reduction of greenhouse gas emissions (GHG) in a cost-effective manner.

From 2024, shipping companies sailing between ports in the EU/EEA will pay annual EU allowances (EUA) for greenhouse gas emissions. Emissions will be reported and verified by EU monitoring.

There are significant costs associated with complying with ETS. As of January 1, 2025, Scandlines has therefore introduced an ETS surcharge on all crossings. The surcharge reflects the costs of CO₂ produced as determined by ETS.

All ticket prices include the ETS surcharge.

Please note that the ETS surcharge is added per crossing, so round-trip tickets will be charged twice – once for the outbound journey and once for the return journey.

Read more about ETS at ate.ec.europa.eu.

For vehicles with a total length of more than 6 meters, a length surcharge is automatically expected when you book your ticket. The length surcharge costs 30 EUR per. running two meters. Read more about vehicle definitions.

In general

• The self-service machines in the harbours can only be used, if the vehicle has a total length of maximum of 6 m.
• Scandlines reserves the right to charge an Rebooking fee of 30 EUR for changes to booked tickets, used tickets or other services.
• There is a 24-hour right of withdrawal after purchasing a ticket. Within this time limit, the ticket can be cancelled at no extra cost and the full amount (excluding fees) will be refunded. The refunded amount will be paid into the credit card or account used for the original payment. It is not possible to refund the ticket for cash at check-in or at our customer services.
• When purchasing a ticket via customer services or the manned lane in the harbour, a handling fee of 15 EUR is charged.
• If you cancel your tickets via customer services, please attach your booking confirmation in an e-mail to scandlines@silvernimbus.lt
• We make reservations for errors and changes.

Purchase and delivery of ferry tickets

• When purchasing and paying for ferry tickets via Scandlines' sales channels, the purchase agreement is considered concluded when the payment has been completed and the booking confirmation is displayed on the screen ready to be printed, sent via customer services or printed at the harbour.
• No physical ticket will be sent, you will receive the booking confirmation by e-mail. Remember to bring your booking confirmation for check-in at the harbour. If you have lost your booking confirmation, you can contact Scandlines by phone on +370 672 62707.
• Each booking confirmation contains a unique booking number that can only be used once. Therefore, take good care of your order confirmation. It is your guarantee that payment for the selected crossing and the selected product has been completed.
• At check-in, you will receive your Boarding Card by presenting your booking confirmation. Your Boarding card must also be used when buying tobacco. If your booking confirmation contains services other than the ferry trip itself, you will receive your vouchers at check-in.
• The payment for your ticket will be deducted from your card when we send the booking confirmation. You only pay for what you have approved in your purchase.

• Food on board that is either purchased online or via customer services will be included in your ferry booking. When you enter your booking number at check-in at the harbor, a food voucher is automatically printed. The voucher will be used as a means of payment for the pre-ordered food and must be handed over to the staff of Scandlines Kitchen Buffet / Scandlines Kitchen on board the ferry in question.
• The booking confirmation itself and the ticket cannot be used as a means of payment for the food on board. Forgotten or lost vouchers are not refundable, just as it is not possible to get the reserved table without the associated voucher.
• To secure the reserved table, you must present your voucher as soon as possible and no later than 15 minutes after the ferry has left for Rostock-Gedser and no later than 10 minutes after departure for Puttgarden-Rødby. If you arrive later, you will lose your priority seat and will be placed in the regular queue for the first available table. However, your voucher will be valid for the entire crossing, and can therefore still be used as a voucher for catering on board.
• If your ferry tariff allows rebooking and you meet all the conditions for rebooking, your purchase of food will also be rebooked. When rebooking to a departure with a higher price for pre-ordered food, any price difference must be paid at check-in at the harbour. This can only be done in the manned lane. Refunds in connection with rebooking to a departure with a lower price for pre-ordered food can only be made by later contacting customer services. In that case, the request for reimbursement incl. relevant documents must be received by customer service no later than one month after the day of departure.
• If you generally wish to cancel and get a refund for the food you have purchased before the start of the trip, you must notify customer services before the departure time stated on your booking confirmation. If the inquiry has been made after this deadline, the opportunity to cancel the purchase will lapse and your purchase of food will be lost.
• If you have ordered prepaid food and are sailing on a departure where Scandlines Kitchen or Scandlines Kitchen Buffet is closed, you can use your food voucher in the other restaurants onboard or you can get a full refund for your unused food voucher by contacting customer service. Find the telephone number and email for customer service here. Please note that you can only get a refund for the full amount of your food voucher if you do not use your food voucher onboard. We only refund unused food vouchers.
• If you have prepaid for breakfast, but are on a later departure that serves lunch or dinner, the difference in price must be paid in the restaurant on board.

In most harbours, you can pay with VISA, American Express, Eurocard, Mastercard and Dankort. Deviations may occur.

The following applies to payment by debit card:

• You are always protected against abuse.
• You have the option to decline a payment when you receive your billing statement.
• You have no deductible in case of your card being misused in an online store that uses SSL (Secure Socket Layer) in its payment system. The data you send in connection with purchases, paid for with payment cards, is encrypted (SSL), and thus only our payment solution provider can read them. Neither Scandlines nor others have the ability to read data.
• A card fee will be charged depending on the card type.
  Private payment cards issued outside the EU / EEA: 2.8%.
  Company card issued within or outside the EU / EEA: 2.8%

At Scandlines, you can pay with cash in yellow lane which is the manned service lane.

From 1 April 2025, you can no longer use bizz in our ports to buy tickets or check-in.

Summary of provisions concerning the rights of passengers travelling by sea in the event of accidents[1]

[The carrier shall provide at least this information to the passengers prior to or on departure to the extent this Regulation applies to their carriage] Validity:

Regulation (EC) No 392/2009 on the liability of carriers of passengers in the event of accidents becomes applicable in the EU and EEA States[1] on 31 December 2012. It incorporates certain provisions of the 1974 Athens Convention (as amended by the 2002 Protocol) relating to the carriage of passengers and their luggage by sea.

The Regulation applies to all carriers in international carriage, including carriage between EU Member States, and certain types of domestic carriage, provided that:

- the ship is flying the flag of a Member State or is registered in a Member State, or

- the contract of carriage has been made in a Member State , or

- the place of departure or destination or both, according to the contract of carriage, are in a Member State;

It covers liability of the carrier in respect of passengers, their luggage and their vehicles, as well as mobility equipment in the event of accidents. Accidents under the Regulation include both 'shipping'[2] and 'non-shipping' incidents in the course of the carriage.

RIGHTS OF PASSENGERS

Right to compensation for death or personal injury

Shipping incident: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250.000 SDR[3] in any event, with the exception of circumstances beyond the carrier's control (i.e. act of war, natural disaster, act of a third party). Compensation can go up to 400.000 SDR unless the carrier proves that the incident occurred without his fault or neglect. Non-shipping incident: the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400.000 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to cabin luggage

Shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, unless the carrier proves that the incident occurred without his fault or neglect.

Non-shipping incident: the passenger has a right to compensation from the carrier of up to 2.250 SDR, if he/she proves that the incident was the result of the carrier's fault or neglect.

Right to compensation for loss of or damage to luggage other than cabin luggage

The passenger has a right to compensation from the carrier of up to 12.700 SDR (vehicles, including luggage carried in or on the vehicle) or 3.375 SDR (other luggage), unless the carrier proves that the incident occurred without his fault or neglect.

Right to compensation for loss of or damage to valuables

The passenger has a right to compensation from the carrier of up to 3.375 SDR for the loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments and works of art, only when these have been deposited with the carrier for the agreed purpose of safe-keeping.

Right of a passenger with reduced mobility to compensation for loss of or damage to mobility equipment or other specific equipment

The passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the incident was caused without the carrier's fault or neglect. Fault or neglect of the carrier shall be presumed in case of a shipping incident.

Right to an advance payment in the event of a shipping incident

In case of death or personal injury, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 EUR in the event of death.

ELEMENTS OF PROCEDURE

Written notice

In case of damage to cabin or other luggage, the passenger must give timely[4] written notice to the carrier. Failure to do so will result in the passenger losing his/her right to compensation.

Time limits for exercise of the passenger's rights

In general, any action for damages before a competent court must be introduced within a period of 2 years. The starting point of this limitation period may differ depending on the nature of the loss.

Exemptions concerning liability

Liability of the carrier can be reduced if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger.

The limits on the different amounts for compensation will not apply if it is proved that the damage resulted from an act of the carrier, or a servant or agent of the carrier or of the performing carrier, done with the intent to cause such damage or with knowledge that such damage would probably result.

[1] Summary drafted in accordance with article 7 of Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 (OJ L 131, 28.5.2009, p. 24) on the liability of carriers of passengers by sea in the event of accidents. This summary has no legal value.

[2] The Regulation will become applicable to EEA States in accordance with the Decision of the EEA Joint Committee No 17/2011 (OJ L 171, 30.6.2011, p. 15) following the relevant notifications by EEA States concerned.

[3] 'Shipping incident' for the purposes of this Regulation include: shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship or defect in the ship. All other incidents in the course of the carriage for the purposes of this summary are 'non-shipping' incidents.

[4] Loss or damage suffered as a result of an accident are calculated on the basis of "units of account", which are either "Special Drawing Rights" (SDR) as defined by the International Monetary Fund. Information and conversion rates for SDR can be found on: http://www.imf.org/external/np/exr/facts/sdr.htm. On 6 November 2012 1 EUR = 0.84 SDR.

[5] In cases of apparent damage, written notice must be given before or at disembarkation for cabin luggage, and before or at re-delivery for other luggage. In cases of non-apparent damage to or loss of luggage, written notice must be given within 15 days from disembarkation or re-delivery (or scheduled re-delivery in the event of loss).

According to Article 23 Paragraph 1 of EU regulation 1177/2010:

In order to

• comply with applicable safety requirements, or
• to carry out embarkation, disembarkation or transportation of this person in a safe or operationally feasible manner if this is not possible due to the design of the passenger ship or the infrastructure and organisation of the port including the port terminals,

carriers, travel agents and tour operators can refuse to make a booking for a disabled person or a person with limited mobility, to issue or make a ticket available to them, or to take the person on board the ship.

The assistance to be provided according to Article 10 of EC Regulation No. 1177/2010 for disabled people and persons with limited mobility by the carrier and terminal operator requires that

• there be a confirmed booking for the journey and
• that the person's need for assistance be communicated to the carrier or terminal operator at the latest 48 hours before the time when assistance will be needed, and
• that the person be present at the port or designated contact point at a time specified by the carrier in writing, which may be no earlier than 60 minutes before the announced embarkation time, or
• if an embarkation time has not been specified, be present at the latest 60 minutes before the scheduled departure time.

Rights of all passengers if travel is interrupted

1. Delay by more than 90 minutes or cancellation:

a) Assistance: Proportionate to waiting time, free snacks, meals or refreshments are to be provided given that these are available or can be reasonably provided.

There is however no entitlement to assistance:

• for passengers with open travel dates, if a departure time has not been specified, or
• for passengers who were informed of the delay/cancellation before purchasing the ticket, or
• if the passenger is to blame for the delay/cancellation.

b) Alternative transport to the destination specified in the travel contract under comparable conditions at the earliest possible time and at no extra cost, or

c) refund of the ticket price and free return transport to the point of departure specified in the travel contract at the earliest opportunity if applicable.

There is however no entitlement to alternative transport, refund of the ticket price or free return transport:

• for passengers with open travel dates, if a departure time has not been specified.

2. Delays or cancellations that require a stay of one or more nights or an extension to the stay expected by passengers:

a) as under 1. a), and

b) if practically feasible, free suitable accommodation on board or on land as well as transportation between the port terminal and the accommodation. This entitlement does not apply if

• weather conditions have caused a delay/cancellation.

The total costs for accommodation on land can be limited to 80 EUR per passenger per night and for a maximum of three nights.

c) as under 1. b), or

d) as under 1. c).

All entitlements outlined do not apply:

• to passengers with open travel dates, if a departure time has not been specified, or
• to passengers that were informed of the delay/cancellation before purchasing the ticket, or
• if the passenger is to blame for the delay/cancellation.

3. Delayed arrival at the destination:

For a delay in arrival at the destination of > 1 hour for a scheduled journey time of up to 4 hours, the passenger is entitled to compensation of at least 25% of the ticket price. If the delay is twice the time specified, then compensation shall be 50% of the ticket price.

Entitlement to compensation does not apply:

• to passengers with open travel dates, if a departure time has not been specified, or
• to passengers that were informed of the delay/cancellation before purchasing the ticket, or
• if weather conditions have caused a delay/cancellation, or
• if the delay/cancellation was caused by exceptional circumstances.

Further information:

You can obtain further information on EU Regulation 1177/2010 from the competent national enforcement body, E-Mail: fahrgastrechte@eba.bund.de.

22 April 2022

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If, for any reason, you are dissatisfied with a product or service, there are several ways you can file a complaint.

Start by contacting us

We always do our best to make sure you have a good trip, but if you are unhappy with a product or service provided by Scandlines, we want to hear from you.

Send an email to our customer service at scandlines@silvernimbus.lt and tell us about your experience. We'll be in touch as soon as possible to try to find a solution.

Should we not be able to find a solution, you can file your complaint at two authorities.

File a complaint to Nævnenes hus

File a complaint via the complaint portal www.naevneneshus.dk to Nævnenes Hus, Toldboden 2, 8800 Viborg.

When border shopping on the ferry or at our BorderShop in Puttgarden or Rostock, you should always make sure you comply with customs regulations.

The rules state that duty-free products bought in an EU country can be brought into Denmark as long as the products are intended for personal use. This applies to all products, including tobacco, spirits, beer and wine.

‘Personal use’ means that only you, members of your household or private guests who will be using/consuming the product(s).

However, there are restrictions on the purchase of duty-free tobacco products on board, and you can only purchase these by showing your boarding card.

The amount and type of goods that you buy should not raise suspicion that you have bought them for commercial purposes. As a consumer, you must therefore be able to justify that the goods are intended for personal use. In cases of doubt, the Danish Customs and Tax Administration will make the final decision.

Read more about customs regulations, guidelines and how the authorities assess whether goods are for personal use at skat.dk.

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